General Booking Conditions

Welcome to EGGate.co.uk! These General Booking Conditions outline the terms and conditions that apply to all bookings made with EGGate Travel Ltd. By booking with us, you agree to comply with these conditions. Please read them carefully before making your reservation.

1. Booking and Confirmation

1.1 Booking Process:

• To make a booking, select your desired tour or package on our website, choose your travel dates, and complete the booking form. You will receive a confirmation email with your itinerary and payment details once your booking is processed.

1.2 Booking Confirmation:

• Your booking is confirmed when you receive a confirmation email from us. This email will include your booking reference number, itinerary, and payment receipt. Please review all details carefully and contact us immediately if there are any discrepancies.

2. Payments

2.1 Deposit:

• A deposit may be required at the time of booking to secure your reservation. The amount of the deposit will be specified during the booking process.

2.2 Final Payment:

• The remaining balance must be paid in full by the due date specified in your booking confirmation. Failure to pay the balance on time may result in the cancellation of your booking and forfeiture of the deposit.

2.3 Payment Methods:

• We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments must be made in the currency specified during the booking process.

3. Prices and Surcharges

3.1 Pricing:

• All prices are quoted in the specified currency and include taxes, service charges, and any additional fees unless otherwise stated.

3.2 Surcharges:

• We reserve the right to apply surcharges to cover increased costs due to changes in exchange rates, fuel prices, taxes, or other factors beyond our control. You will be notified of any surcharges as soon as possible.

4. Cancellations and Refunds

4.1 Cancellation by Customer:

• If you need to cancel your booking, please notify us in writing as soon as possible. Cancellation fees may apply, depending on the timing of the cancellation and the terms of your package. These fees will be specified in your booking confirmation.

4.2 Refund Policy:

• Refunds for cancelled bookings will be processed according to our cancellation policy. Please note that non-refundable fees, such as deposits, may apply.

4.3 Cancellation by EGGate Travel:

• In rare cases, we may need to cancel your booking due to unforeseen circumstances. If this occurs, we will offer you an alternative trip or a full refund.

5. Changes to Bookings

5.1 Customer-Initiated Changes:

• If you wish to make changes to your booking, please contact us as soon as possible. Changes may be subject to availability and additional fees. We will do our best to accommodate your request.

5.2 Changes by EGGate Travel:

• We reserve the right to make minor changes to your itinerary. If significant changes are necessary, we will inform you promptly and offer suitable alternatives.

6. Travel Insurance

6.1 Requirement:

• Travel insurance is strongly recommended for all travelers. Your insurance should cover trip cancellations, medical expenses, emergency evacuations, and lost luggage.

6.2 Provider:

• You may purchase travel insurance through our recommended providers or a provider of your choice. Ensure your policy meets your specific needs and destination requirements.

7. Passports and Visas

7.1 Responsibility:

• It is the traveler’s responsibility to obtain and carry valid passports, visas, and other required travel documents. Ensure your passport is valid for at least six months beyond your intended return date.

7.2 Assistance:

• We can provide general information on visa requirements, but it is your responsibility to verify and secure the necessary documents.

8. Health and Safety

8.1 Health Requirements:

• Consult your healthcare provider about vaccinations and health precautions for your destination. Carry any necessary medications and medical supplies.

8.2 Safety:

• Follow local laws and regulations, respect local customs, and be mindful of your personal safety. We are not liable for any loss or injury that occurs during your trip.

9. Limitation of Liability

9.1 General:

• EGGate Travel Ltd acts as an agent for various suppliers, including hotels, airlines, and tour operators. We are not responsible for the actions or omissions of these suppliers.

9.2 Force Majeure:

• We are not liable for any loss or damage arising from events beyond our control, including but not limited to natural disasters, political unrest, and strikes.

10. Complaints and Dispute Resolution

10.1 Complaints:

• If you have a complaint during your trip, please inform your tour guide or contact us immediately so we can address the issue. We aim to resolve all complaints promptly.

10.2 Governing Law:

• These terms and conditions are governed by the laws of England and Wales. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments

11.1 Changes to Terms:

• We may update these terms and conditions from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

12. Contact Information

12.1 Customer Service:

• For any questions or concerns regarding these terms and conditions, please contact our customer service team:
  • Email: support@eggatetravel.co.uk
  • Phone: +44 20 1234 5678
  • Address: EGGate Travel Ltd, 123 Travel Lane, London, UK

Thank you for choosing EGGate Travel Ltd. We look forward to providing you with an unforgettable travel experience.