Welcome to EGGateTravel.co.uk. These terms and conditions outline the rules and regulations for the use of our website and the services provided by EGGate Travel Ltd. By accessing this website and booking our services, you agree to comply with and be bound by the following terms and conditions.
1.1 EGGate Travel Ltd is a registered company based in London, UK. Our primary business is providing travel and tour services to various destinations, including Egypt, Jordan, Dubai, Saudi Arabia, and Israel.
1.2 By using our website and booking our services, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website or book our services.
2.1 Booking Process: To make a booking, you must follow the instructions on our website. Upon completion, you will receive a confirmation email detailing your itinerary and payment status.
2.2 Payment Methods: We accept major credit cards, PayPal, and bank transfers. Full payment or a deposit may be required at the time of booking, depending on the terms of your chosen package.
2.3 Price Changes: All prices are subject to change until full payment is received. We reserve the right to adjust prices to reflect changes in taxes, fuel surcharges, exchange rates, and other factors beyond our control.
3.1 Cancellation by Customer: If you need to cancel your booking, please notify us as soon as possible. Cancellation fees may apply, depending on the timing of the cancellation and the terms of your package.
3.2 Refund Policy: Refunds for cancelled bookings will be processed according to our cancellation policy. Non-refundable fees, such as deposits, may apply.
3.3 Cancellation by EGGate Travel: In rare cases, we may need to cancel your booking due to unforeseen circumstances. If this occurs, we will offer you an alternative trip or a full refund.
4.1 Customer-Initiated Changes: If you wish to make changes to your booking, please contact us as soon as possible. We will do our best to accommodate your request, but changes may be subject to availability and additional fees.
4.2 Changes by EGGate Travel: We reserve the right to make minor changes to your itinerary. If significant changes are necessary, we will inform you promptly and offer alternatives.
5.1 Requirement: Travel insurance is strongly recommended for all travelers. It should cover trip cancellations, medical expenses, emergency evacuations, and lost luggage.
5.2 Provider: You may purchase travel insurance through our recommended providers or a provider of your choice. Ensure your insurance policy meets your specific needs and destination requirements.
6.1 Responsibility: It is the traveler’s responsibility to obtain and carry valid passports, visas, and other required travel documents. Ensure your passport is valid for at least six months beyond your intended return date.
6.2 Assistance: We can provide general information on visa requirements, but it is your responsibility to verify and secure the necessary documents.
7.1 Health Requirements: Consult with your healthcare provider regarding vaccinations and health precautions for your destination. Carry any necessary medications and medical supplies.
7.2 Safety: Follow local laws and regulations, respect local customs, and be mindful of your personal safety. We are not liable for any loss or injury that occurs during your trip.
8.1 General: EGGate Travel Ltd acts as an agent for various suppliers, including hotels, airlines, and tour operators. We are not responsible for the actions or omissions of these suppliers.
8.2 Force Majeure: We are not liable for any loss or damage arising from events beyond our control, including but not limited to natural disasters, political unrest, and strikes.
9.1 Content Ownership: All content on this website, including text, images, and logos, is the property of EGGate Travel Ltd or our content suppliers. Unauthorized use is prohibited.
9.2 License: You may view, download, and print content from our website for personal use only. Commercial use or redistribution requires our express written consent.
10.1 Data Collection: We collect personal information necessary for booking and providing our services. This includes your name, contact details, and payment information.
10.2 Data Use: Your personal information is used solely for the purpose of booking and managing your travel arrangements. We do not sell or share your information with third parties, except as required to fulfill your booking.
10.3 Security: We implement industry-standard security measures to protect your personal information. However, we cannot guarantee the absolute security of data transmitted online.
11.1 Governing Law: These terms and conditions are governed by the laws of England and Wales. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
11.2 Complaints: If you have a complaint, please contact us as soon as possible. We will address your concerns promptly and aim to resolve any issues to your satisfaction.
12.1 Changes to Terms: We may update these terms and conditions from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.
13.1 Customer Service: For any questions or concerns regarding these terms and conditions, please contact our customer service team:
Thank you for choosing EGGate Travel Ltd. We look forward to providing you with an unforgettable travel experience.
Do not hesitage to give us a call. We are an expert team and we are happy to talk to you.
1.8445.3356.33
Help@eggate.co.uk
